United Methodist Publishing House
The Sales Manager – Inside Sales & Customer Service is responsible for selling Abingdon Press products via outbound phone and/or e-mail campaigns to Trade customers and managing the Abingdon Press customer service team. The incumbent works cross functionally with UMPH departments to effectively and efficiently implement all customer service processes and relationships for Trade sales, working especially with the Director of Trade Sales for Abingdon Press. The incumbent is responsible for overseeing all timely and accurate communication to meet the expectations of each customer. The incumbent provides liaison support for Abingdon Press Trade Sales with distribution and accounting communication regarding sales operations and logistics needs on a regular basis. The incumbent also manages the Trade Customer Service team. Additionally, the incumbent develops and implements a strategy to increase sales through CBA (independent Christian bookstores), academic, and international customers via inbound and outbound sales calls.
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